Quick Answer:
If you smell a chemical odor only on the upper floor, it is often due to heated water, a recirculating hot riser, or brief stagnation that concentrates treated water. Start by comparing hot taps upstairs and downstairs and then flush and isolate the riser before any invasive work.
Why This Happens
City water is treated with disinfectants such as chlorine. Warm or stagnant water can release those disinfectants or interact with materials in pipes and fittings, making the smell stronger. An upstairs hot riser or a recirculation loop that doesn’t move often can trap treated water and concentrate the smell. Other causes include recent maintenance or disinfection on the supply line, or a water heater or anode rod reaction that changes the odor of hot water.
Step-by-Step What to Do
1. Do a quick smell survey
- Go to several fixtures upstairs (kitchen, bathroom, laundry) and sniff briefly before running water.
- Note whether the smell is only when water is running or also present in the air.
2. Compare upstairs and downstairs hot taps
- Turn on a hot tap upstairs and a hot tap downstairs (same time if possible) and compare the smell and strength.
- If the smell is strong only upstairs, the issue is likely on the hot riser, plumbing loop, or fixtures serving that floor.
3. Check cold water and other signs
- Run a cold tap on both floors. If cold water smells similar, the problem may be on the supply side—contact your water utility. For guidance about cold-water taste or odors, see Sudden chemical taste in cold water.
- Check if neighbors or building occupants report the same smell; that points to the main supply.
4. Flush the upstairs riser
- Open the hot taps upstairs and run them for several minutes to flush stagnant water from the riser. Use a moderate flow—no blasting pressure needed.
- After flushing, test again. If the smell fades, occasional stagnation was likely the cause.
5. Check recirculation and valves
- If you have a hot water recirculation pump or a thermostatic mixing valve feeding the upper floor, try turning the pump off and on (only if you can do this safely). A stuck or rarely running pump can concentrate treated water in the loop.
- If you’re unsure how your recirculation system works, skip this and call a professional.
6. Inspect the water heater area (visually)
- Look for recent work, leaks, or chemical use near the heater. Don’t open or service the heater yourself unless you’re trained.
- Note odors that are sulfur-like (rotten eggs) versus bleach-like; they have different causes and solutions.
7. If the shower is the main problem
- If the smell is strongest in the shower, check the showerhead and nearby lines for recent cleaning or residue. For more on that scenario, see Strong bleach smell in shower.
8. Keep a short log and escalate if needed
- Write down when the smell appears, which fixtures are affected, and how long flushing takes to clear it. This helps a plumber or utility technician diagnose the problem faster.
What Not to Do
- Do not open upstairs walls before isolating riser involvement.
- Do not pour household chemicals or bleach down drains hoping to neutralize the smell—this can make odors worse and create harmful fumes.
- Do not attempt complex water heater repairs (anode rod removal, burner work) unless you are qualified.
When to Call a Professional
- The smell persists after flushing and checking taps or appears in cold water as well.
- You suspect a recirculation pump or mixing valve is malfunctioning and you can’t safely access it.
- Anyone in the home develops headaches, dizziness, or respiratory irritation tied to the odor—stop using the water and seek help.
Safety Notes
- Ventilate the area while flushing: open windows and run fans to disperse fumes.
- Avoid ingesting the water until the cause is known and the odor is cleared.
- If you smell anything like natural gas (rotten egg gas is different but if in doubt), leave the home and call emergency services. Do not light matches or switch electrical items on/off.
Common Homeowner Questions
- Why does hot water smell worse than cold? — Heating releases or intensifies odors from disinfectants and reactions in pipes.
- Will flushing fix it permanently? — Sometimes; flushing clears stagnant water but underlying issues like a bad loop may need repair.
- Should I contact my water utility? — Yes, if cold water smells or multiple homes in the area report the odor.
For more related articles, see the Chlorine or Chemical Taste and Odor hub.
